FAQs

Are your products real or fake?

All of our products are fresh and grown here in Tralee, Co Kerry, Ireland.

Where do you deliver to? 

We deliver to Ireland, Northern Ireland and the Mainland UK (excluding the Scottish Highlands & Islands). 

Do you ship internationally? 

No we don’t.

I have a wedding on Saturday, what day should I order the garlands to be delivered on? 

If your event is on a Saturday I would recommend ordering the garlands for Thursday delivery. This allows you a day leeway should there be a hold up with the courier company. Our garlands and foliage are made/cut fresh for your order and kept moist within their delivery boxes so there is no need to panic if they are held at the depot for an extra day, they will still be fresh. 

What happens if my package is damaged by the courier? 

While this doesn’t happen often, we know there is a chance it can happen. Please make sure to photograph any damage to the boxes/products and send them to us. We must have photos to file a claim with the courier company. 

What happens if my delivery arrives and is discoloured/dried/not right?

Again, this doesn’t happen often but if your order arrives and you are unhappy for any reason please provide us with photos within 24 hours of the delivery arriving and we will refund or send a replacement straight away. We must receive photos within the 24 hour window or you will not be eligible for a refund or replacement. 

HELP! I need a delivery ASAP and have missed the cut off for delivery! 

Email or phone us as soon as you can and we will do our best to help. 

Do you offer samples? 

We don’t offer samples however you can order a mixed box of different foliage to get a feel for each of them. 

If you have any questions which we haven’t covered here please feel free to get in touch via email or phone. 

Irish Green Guys